Pursuant to the Bank Act, every bank is prohibited from unduly pressuring or coercing customer into obtaining a product or service from it or any of its affiliates as a condition for obtaining another product or service. For example, if a customer applies for a mortgage loan at a bank, it cannot make him buy other products and services as a condition for getting the mortgage. Doing so is called Coercive Tied Selling, which is illegal. However, the bank may solicit and offer a customer a better rate on the loan if the customer purchases other products and services from it.

Industrial and Commercial Bank of China (Canada) will observe and comply with the regulations on Coercive Tied Selling. If you have reason or belief that you are being pressured or coerced into obtaining a product or service from us, please contact the Branch Manager or make a complaint following the Bank’s complaint procedure.

For more information on Coercive Tied Selling, you may contact the office of Financial Consumer Agency of Canada at 1-866-461-3222 or by email to