When can I wire money to my account after applying for AOWS? Is there any wiring limit? When will the funds arrive?
The Bank will send you an account opening confirmation letter after three business days for your verification. You can start wiring funds to your account after confirming the information. Generally speaking, all funds will arrive in the next business day. Please refer to the standard guideline issued by State Administration of Foreign Exchange (SAFE) for annual remittance limit.
Can I use online banking and telephone banking immediately after opening the account?
No. Due to local banking regulations, the newly opened bank account is inactive. At this point, it is temporarily unable to carry out electronic services such as online banking. However, you are allowed to wire money into the account. You can activate the account and enjoy full services by showing your passport and confirmation documents upon arrival
Are there any services charges for AOWS?
The Bank will not charge any service fees, while witness agency may apply service charges. For all rates and fees related to our Personal Banking products, please refer to "Rates & Fees"。
Are there any differences between the account opened in Chinese Mainland and the one opened in Canada?
No.
Where can I use my Global Debit card?
- You can access all ATMs and POS in Canada
- You are able to complete account enquiry, cash withdrawal, and PIN change on any of the Bank’s ATMs and 2300 Exchange network ATMs (including HSBC, National Bank, and other well-known local banks) without any convenience fees.
- You can withdraw cash from any ATMs in Chinese Mainland (except PIN change, money transfer, or deposit) .
- You can access any POS with UnionPay logo (or UnionPay alliance card agent) across the world.
What other services can the Bank provide other than day-to-day saving account?
In addition to offering traditional deposit and settlement services to meet your daily financial needs, we also provide you with a wide range of financial services, such as foreign exchange, loans, trade finance, and high interest CAD/USD/RMB term deposits to help you in achieving different financial goals.
What if there weren't any branches close to me?
The Bank offers online banking, telephone banking, mobile banking, and other diversified electronic services to assist you in managing your account wherever and whenever you see convenient without visiting the branch. In addition, you can access 2300 Exchange® ATMs across Canada to manage your account, such as account enquiry, cash withdrawal, and PIN changes.
How do I contact the Bank?
If you are currently living in China, call our Customer Service Hot Line in China at 95588, and choose 9 to speak to a representative for further information. If you are living in Canada, call 24*7 Customer Hotline at 1-877-779-5588.