Customer Service Representative
Position:
Customer Service Representative
Locations:
Toronto\Markham\Richmond Hill\Mississauga\Vancouver\Richmond
Position Responsibilities:
· Provide quality customer service to new and existing clients
· Complete customer transactions in a courteous, accurate and timely manner
· Process counter transactions in a manner that meets customer expectations
· Identify sales opportunities and make referrals to the sales team for follow-up and closure so as to meet business goals set by the Branch
· Provide administrative support to Personal Banking Representatives and the Operations Officer
Qualifications:
· Be fluent in English and Mandarin OR Cantonese
· Accuracy and attention to details
· Proven customer service, sales, cash handling experience or equivalent
· College Diploma or higher level of education achievement in relevant fields in Finance, Economics, Accounting, or Business Administration
· Demonstrated interpersonal, communication and analytic skills
· Proficiency with computers and software tools, the ability to quickly adopt our internal systems and software packages
· At least one year work experience
How to Apply?
Please send your resume with cover letter to recruit@icbk.ca.
We thank applicants for their interest, however, only those selected for an interview will be contacted.