About ICBK UnionPay Prepaid Card
 
ICBK UnionPay Prepaid Card is a card that you could pre-load with money and then use it to make purchases anywhere UnionPay is electronically accepted. The account currency is in CNY (¥). The amount of every purchase you make will be automatically deducted from the balance on the card until it is reduced to zero.
 
ICBK UnionPay Prepaid Card can be used for purchase anywhere UnionPay is electronically accepted, which offers you lots of choices. The Card is accepted worldwide by over 2.68 million UnionPay merchants among more than 130 countries and cities. Compared to store gift card, ICBK UnionPay Prepaid Card be used at different stores and has no expiry date. You can take your time to search for the best price and shop around to get exactly what you really want.
 
 
 
ICBK UnionPay Prepaid Card FAQ                               

General Questions

What is an ICBK UnionPay Prepaid Card and how do I use it?
ICBK UnionPay Prepaid Card is a card that you could pre-load with money and then use it to make purchases anywhere UnionPay is electronically accepted. The account currency is in CNY (¥). The amount of every purchase you make will be automatically deducted from the balance on the card until it is reduced to zero.
 
Why would I choose an ICBK UnionPay Prepaid Card instead of store gift card?
ICBK UnionPay Prepaid Card can be used for purchase anywhere UnionPay is electronically accepted, which offers you lots of choices. The Card is accepted worldwide by over 2.68 million UnionPay merchants among more than 130 countries and cities. Compared to store gift card, ICBK UnionPay Prepaid Card be used at different stores and has no expiry date. You can take your time to search for the best price and shop around to get exactly what you really want.
 
Who can purchase an ICBK UnionPay Prepaid Card?
Anyone who live in Canada reach the age of 18 or 19 or above can purchase an ICBK UnionPay Prepaid Card. (In British Columbia, New Brunswick, Nova Scotia, Newfoundland/Labrador and the Territories, the minimum age is 19. In other provinces, the minimum age is 18. )
 
Can I add more money to the ICBK UnionPay Prepaid Card?
No. The ICBK UnionPay Prepaid Card can only be loaded once at the time of purchase. Cards cannot be reloaded with additional funds.
 
Can ICBK UnionPay Prepaid Card be replaced if lost or stolen?
No. The ICBK UnionPay Prepaid Card is anonymous which is similar to cash. Possession of the ICBK UNIONPAY Prepaid Card is a sufficient proof of ownership. If the ICBK UnionPay Prepaid Card is lost or stolen, the Bank will not issue a replacement card or refund any of the prepaid value.
 
Does the ICBK UnionPay Prepaid Card have an expiry date?
No. There’s no expiry date for the Card. Once the balance of the prepaid value of the Account reduced to zero, the Card will have no value and cannot be reused.
 
 
Purchasing ICBK UnionPay Prepaid Card
 
Is there a fee to purchase ICBK UnionPay Prepaid Card?
In addition to the initial value loaded on the card, there is a one-time Card Sign-up Fee (see the Disclosure Statement) charged to whom purchasing the card. There is no extra fee charged to the card when you make purchases.
 
Where can I purchase ICBK UnionPay Prepaid Card?
ICBK UnionPay Prepaid Card can be purchased at any ICBK branch in Canada.
 
What denominations are available on ICBK UnionPay Prepaid Card?
ICBK UnionPay Prepaid Card can be purchased in denomination of ¥500, ¥1,000 or ¥5,000 CNY at any ICBK branch in Canada.
 
Are there any other fees associated with my ICBK UnionPay Prepaid Card?
All fees related to your card are provided to you on the Disclosure Statement. We encourage you to carefully read the fees associated with the card and to establish usage patterns that minimize fees associated with card ownership.
 
 
Using ICBK UnionPay Prepaid Card
 
Is there a PIN for ICBK UnionPay Prepaid Card?
Optional. If you chose an ICBK UnionPay Prepaid Card with PIN, set a PIN upon purchasing at any ICBK branch.
         
Can I receive a statement?
No. You can review your current balance and recent transactions for free by visiting the website www.icbk.ca. There are no mailed statements.
 
How can I check the balance on my ICBK UnionPay Prepaid Card?
Check your balance and transaction history for free by visiting the website www.icbk.ca.
 
To check your balance:
Step 1: Click the button on this page     
Step2: Key in the Information below, and then click “查询                

 

 

 To check your transaction history:
Step1: Click the button on this page            
Step2: Key in the information below, and then click “查询                         
 
 
Can I use my ICBK UnionPay Prepaid Card to obtain Cash Advance transactions on the ATM?
No. Your ICBK UnionPay Prepaid Cardcannot be used to withdraw cash at an ATM or make financial payments at any financial institution, it can only be used to purchase on the POS with the logo of the China UnionPay.
 
What if I want to buy something that costs more than the balance on the ICBK UnionPay Prepaid Card?
If you want to make a purchase for more than the available balance on your card, you must tell the cashier the exact amount to charge to the ICBK UnionPay Prepaid Card first, then use another method of payment-credit card, debit card, cash or cheque- for the remaining purchase amount, this is known as a split payment. (Note: some merchants may not be able to handle multiple forms of payment.) For example, to make a purchase for ¥100 with only ¥60 left on your card, tell the cashier to only charge ¥60 to the card first, and then give the cashier another method of payment to pay for the remaining ¥40. Remember, merchants do not know your card balance and cannot automatically deduct the remaining balance from your card. So if you don’t tell the cashier that you would like to use multiple forms of payment and try to make a purchase for more than the amount on the ICBK UnionPay Prepaid Card, the transaction will be declined.
 
What happens if I need to return something I purchased with my ICBK UnionPay Prepaid Card?
Keep your ICBK UnionPay Prepaid Card safe in case you need to return merchandise for credit. Merchandise return and refund policies vary by merchants. Merchants may credit your ICBK UnionPay Prepaid Card, provide cash refund, or provide a store credit.
 
If a credit is issued to the ICBK UnionPay Prepaid Card, it may take some times (subject to UinonPay system) for the funds to appear on your card balance. Check your balance regularly on the free reporting website to determine whenif your card has been credited for the return.
 
Can I use my ICBK UnionPay Prepaid Card for recurring billing?
No, your ICBK UnionPay Prepaid Cardcannot be used for recurring billings or for pre-authorized payments. 
 
How do I dispute a transaction on my ICBK UnionPay Prepaid Card?
Any dispute on the transaction should be directly handled between the merchant and you.
 
My ICBK UnionPay Prepaid Card does not have my name embossed on it – do I need to sign the sales receipt?
While your card may not have your name on it, you will still need to sign the back before using it. When making a purchase you will sign the receipt, and the merchant should compare the signature to the one on the back of the card to further process the payment.