Please click here to view the Accessibility Plan of ICBK

Accessibility Feedback Process

Industrial and Commercial Bank of China (Canada) (the “Bank”) welcomes feedback from employees, customers or members of the public about our Accessibility Plan or barriers to access at the Bank.

The designated person who is responsible to receive accessibility feedback is the Department Head, Human Resources and Administration.

There are several ways that you can give your feedback to the Department Head, Human Resources and Administration. Any feedback received will be acknowledged within 5 business days.

Contact with Us

• Email : info5@icbk.ca
• Phone : 1-877-779-5588
• Mail : Accessibility
            c/o Department Head, Human Resources and Administration
            Bay Adelaide Centre, West Tower
            333 Bay Street, Suite 3710. Toronto ON M5H 2R2
• Complaints : complaint@icbk.ca
• Anonymous : Ethics (Whistleblower) Hotline : 1-888-394-2305